Advanced Scans is an automated online service for website protection, scanning, and monitoring. All products are delivered entirely over the web — there is no software to install or uninstall, and the service is operated automatically by our systems without manual or human intervention. We stand behind our service, and we want you to be completely satisfied. This policy explains our money-back guarantee, how to cancel your subscription, and how refunds and cancellations are processed through our payment provider.
We understand that purchasing an online security service is a decision based on trust. If our service does not meet your expectations, we do not want to keep your money. That is why every paid plan is backed by a straightforward, customer-friendly money-back guarantee, and why you are free to cancel at any time. We would rather earn your continued business by delivering real value than by holding you to a subscription you no longer want.
This policy applies to all subscription plans purchased directly through https://advanced-scans.com and should be read together with our Terms and Conditions.
We offer a 100% money-back guarantee. If, at any time during the first 30 days after your purchase, you are not satisfied with the service for any reason, we will issue you a full refund — no questions asked.
You do not need to explain or justify your request, and you do not need to demonstrate a fault or defect in the service. If you are not happy, simply contact us within the 30-day period and we will process your refund. It is that simple.
The 30-day guarantee period begins on the date of purchase. For automatic subscription renewals, a fresh 30-day window applies from the date of each renewal charge, so you are never locked into a renewal you did not intend to keep.
The money-back guarantee covers the subscription fees you have paid for access to the Advanced Scans service, including:
• First-time purchases of any Standard, Professional, or other subscription plan;
• Automatic subscription renewals, where a refund is requested within 30 days of the renewal charge;
• Accidental or duplicate charges, which are always refunded in full.
If you believe you have been charged in error, please contact us right away and we will investigate and correct it as a priority.
Requesting a refund is quick and easy. You can do either of the following:
• Email us at support@advanced-scans.com from the address associated with your account, stating that you would like a refund; or
• Open a refund request through your account dashboard at account.advanced-scans.com.
To help us locate your purchase quickly, it is helpful (but not required) to include your account email, the date of purchase, and your order or receipt number. We will acknowledge your request and process the refund promptly. Because the service is delivered entirely online, there is no software to return or uninstall, and no further steps are required from you.
Once your refund is approved, it is submitted for processing immediately. The time it takes for the funds to appear in your account depends on your bank or card issuer and is outside of our control. As a general guide:
• Credit and debit card refunds typically appear within 5–10 business days;
• PayPal and other digital wallet refunds are usually faster, often within 1–3 business days.
If you have not received your refund after 10 business days from our confirmation, please contact us and we will follow up with the payment provider on your behalf.
Your subscription renews automatically at the end of each billing period at the then-current price, unless you cancel beforehand. You are free to cancel at any time, for any reason, with no cancellation fees and no penalties. Because the service is delivered entirely online, cancelling is instant and requires no software to be removed or uninstalled.
You can cancel your subscription in either of the following ways:
• Log in to your account dashboard at account.advanced-scans.com and cancel your subscription from your billing or subscription settings; or
• Email us at support@advanced-scans.com from the address associated with your account, and we will cancel it for you.
You may also manage or cancel your subscription using the link provided in the receipt or invoice email you received from our payment provider at the time of purchase.
When you cancel, you stop all future renewal charges. Your subscription remains active and you keep full access to the service until the end of the current paid billing period; it simply will not renew after that. We do not provide pro-rated refunds for the unused portion of a billing period on cancellation alone.
If, in addition to cancelling, you would also like a refund for your most recent charge, the 30-day no-questions-asked money-back guarantee described above applies. In other words, cancelling stops future payments, while the money-back guarantee is what returns a recent payment to you.
Our order process and billing are conducted by our online reseller and payments provider, Paddle.com, which acts as the Merchant of Record for all orders placed through our website. Paddle handles payment processing, billing, subscription management, the calculation and collection of applicable taxes, cancellations, and refunds on our behalf.
Approved refunds are issued by Paddle.com back to the original payment method used at the time of purchase, in accordance with this policy and Paddle’s buyer terms. Where applicable taxes (such as VAT or sales tax) were charged on your order, those amounts are refunded together with the subscription fee. You may submit refund or cancellation requests either to us at support@advanced-scans.com or directly to Paddle through the receipt or invoice you received at the time of purchase.
While our standard guarantee covers the first 30 days, we genuinely care about your experience beyond that window. If you encounter a billing problem, a technical issue that prevented you from using the service, or any other exceptional circumstance after the 30-day period, please reach out. We review such requests on a case-by-case basis and will always try to find a fair resolution.
This policy is offered in addition to, and does not affect, any rights you may have under applicable consumer protection laws, including any statutory rights of withdrawal or cancellation that may apply to you as a consumer in your jurisdiction. Nothing in this policy limits those rights.
If you have any questions about refunds or cancellations, or if you would like to request a refund or cancel your subscription, please contact our support team at support@advanced-scans.com. For billing and payment enquiries, you may also contact Paddle.com as our Merchant of Record. We are here to help and aim to respond to all requests as quickly as possible.
